BT – Ongoing issue – how painful !!!
For over a year now I have had an issue with British Telecom. Firstly we set up a business telephone line and broadband service which at first seemed ok. As soon as the bills started coming in is when the problems began. In the past year we have been billed twice for periods paid for on previous bills, charged various fees that we were not made aware of, over-charged on phone calls and lied to by customer services on various occasions. Not only this, everytime a complaint is lodged, I have been promised a call back, and not once has this happened.
BT Internet was also provided and from day one we had problems with the router, to which we complained straight away. They have tested the line on various occasions, sent us a new router but still we had the problem. Throughout the working day the router would reset itself upto ten times a day, sometimes even more. When it eventually flicked back to life the PC’s would have to be reset as there was normally an IP conflict.
For over a year, this caused a massive interruption to the business. It is only now that we have managed to get away from BT, even though they have threatened us with more charges for leaving a contract early, even though the broadband was on a one year contract, they now claim that it was a two year contract. We have had no choice but to make an official complaint but as usual we have not heard a whisper. Now onto the house phone line. A phone line was ordered online, a call from BT came through asking for a deposit. This was paid and an installation date was given. So, the day that they were coming we called to see where they were.
To our amazement, they had a problem. For some reason they had cancelled the order and not told us and had no explanation, the only thing they could tell us is that the engineer would not be coming out today and a new order must be placed. After being on the phone for over an hour, being passed from person to person and probably from country to country we get put through to the sales department who decide to keep us on hold for even longer. By this time, enough was enough. We hung up and filed a complaint through their website.
Why does BT have the whole country over a barrel?
Why is everyone forced to have a BT line and put up with the useless call centres and systems they have in place?
If only something could be done, if only !!!
Dave
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